Resolving Issues

Account Issues

• Why Aren't Subtitles Available for the Title I Want to Watch?
• Where Can I Submit A Question or Request Specific Content?
• I Had a Problem with my VIP/Premium Subscription Purchase
• I'm Having Trouble Subscribing
• Screambox Says My Username is not Valid

Device Issues

• How Can I Troubleshoot Audio Problems?
• How Can I Troubleshoot Video Playback Problems?
• How Can I Troubleshoot Audio Problems?
• I'm Experiencing Audio Problems
• Why Can't I Download Screambox on My XBOX/PS4?

How Can I Troubleshoot Video Playback Problems?

• How Can I Troubleshoot Video Playback Problems?

How Do I Report Streaming Problems?

• How Do I Report Streaming Problems?
• How Do I Report Streaming Problems?

Experiencing Audio Problems

• Experiencing Audio Problems

I'm Experiencing Slow Video Playback

• I'm Experiencing Slow Video Playback
• I'm Experiencing Slow Video Playback

Roku Device Compatibility with Screambox

• Roku Device Compatibility with Screambox