All support for Amazon Prime members who purchased Screambox through the Streaming Partners Program will need to be addressed through Amazon Prime support services. Screambox support will not be able to provide support for these memberships in any capacity.
For issues with Screambox subscriptions purchased through the Amazon Streaming Partners Program, please use the contact information below to contact Amazon customer support.
Amazon Customer Support Phone
Amazon Customer Support Online (This will also provide information for email, chat, and phone)
You may ask to go the below link and select Digital services>>Amazon Video>>Video Subscriptions>>Problem With Subscription/Streaming/Watch Live.
Amazon customer support is available 24 hours a day, 7 days a week.