If you’re having issues with playback quality or speed, try this:
- Reset your connected device.
- Reset the cable modem or router and keep the power unplugged for at least 30 seconds.
- Test video playback again.
If you’re still experiencing problems, send us a message via the contact us form in the app or shoot us an email at email@example.com with some important info:
- Make & model of your device.
- Make & model of your broadband service provider.
- Explain your home wireless set-up - are you wired in, or do you go wireless?
- Let us know your home internet speed. You can visit www.speedtest.net on your connect device to test this!
Send us a message via the contact us form in the app.
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