I'm Experiencing Slow Video Playback

If you’re having issues with playback quality or speed, try this:

1. Reset your connected device.
2. Reset the cable modem or router and keep the power unplugged for at least 30 seconds.
3. Test video playback again.

If you’re still experiencing problems, send us a message via the contact us form in the app or shoot us an email at support@screambox.com with some important info:

1. Make & model of your device.
2. Make & model of your broadband service provider.
3. Explain your home wireless set-up - are you wired in, or do you go wireless?
4. Let us know your home internet speed. You can visit www.speedtest.net on your connect device to test this!

Send us a message via the contact us form in the app.